The JRC is one of the few human service organizations in NYS, serving persons with disabilities, with a full-time department of staff devoted to the pursuit of quality assurance and improvement. The agency's QA department was created in 1994. An additional position was added in 2004, increasing the number of staff to four. The Quality Services staff report directly to the Executive Director to provide an independent and impartial overview of daily operations. The JRC has created a concept of protection that is referred to as "multiple layers of protective oversight". It involves program staff, their site supervisor, the Maintenance Dept., the Safety Committee, the Quality Services staff, and the program participants, using their own Advisory Boards.

The QS staff respond to family, community, or individual complaints, conduct annual reviews of the other agency programs, and make a quarterly visit to each residential or day program site. During these QS Site Visits, staff are asked questions to gauge their knowledge of the regulations and JRC's own version of quality indicators, such as documenting a monthly inspection of all fire extinguishers. These inspections result in a document that is mathematically tabulated to allow for a number of comparisons. Recently the QS program has expanded into Corporate Compliance and Hipaa. One of the most successful aspects of this has been the creation of a feed-back loop called the Ethics Helpline. This semi-secure venue allows staff to pose questions on how to create more appropriate forms of documentation, report billing issues, or raise questions on agency policy and procedure. Results of the Helpline are reported to an agency-wide Corporate Compliance Committee, and subsequently to the Board of Directors.

Since 1996, the JRC has received continuous three year certificates of national accreditation from the Rehabilitation Accreditation Commission, more commonly referred to as CARF.

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